Frequently asked questions
Straight answers about our software, deployment in 24 hours, pricing models, security, data ownership and support.
Getting started
What does Cinco De Mayo Technologies do?
We are a software development and IT solutions company. We build, license and deploy business software, including ERP, payroll, procurement, finance and accounting, CRM, HR and AI hiring, business process automation, mobile apps and fintech platforms. We also provide systems architecture, project management, IT consultancy and IT training.
How can a business be operational in 24 hours?
Our ready-to-use systems are already built and tested. Once we receive your company details, users, master data and rules, we configure the system, import and check your data, train key users online and complete your first live run, all within 24 hours. See ready-to-use software.
What is the difference between ready-to-use and bespoke software?
Ready-to-use software is a proven product configured to your business and live quickly. Bespoke software is designed and built around your unique processes or product. Many clients start ready-to-use and add custom modules later. See bespoke software development.
Do you work with businesses outside your home market?
Yes. We work with clients worldwide, delivering remotely and on site by arrangement.
How do we contact you?
Use the contact form. A specialist replies by email, usually within one business day.
Payroll, ERP and business software
Does the payroll software generate and email payslips?
Yes. Payslips are generated automatically for every employee when payroll is approved, emailed as password-protected PDFs and published to the employee self-service portal.
Can the payroll handle statutory deductions?
Yes. Income tax, pension, social security, housing fund and other statutory deductions are configured as rules for each country and updated when the law changes.
Does your ERP cover the full project life cycle?
Yes. It covers estimating, budgeting, procurement, inventory, timesheets, subcontractors, milestone billing, monitoring and close-out, with live cost and margin by project. See ERP software.
How does the procurement software improve accountability?
Every purchase is budget-checked, routed through approval limits, matched to goods received and invoices, and logged. Split orders and supplier bank detail changes are flagged. See procurement software.
What reports are sent by email?
Any report can be scheduled: payroll summaries, management accounts, project profitability, spend analysis, aged debtors, sales pipelines, HR dashboards and more, delivered as PDF or Excel daily, weekly or monthly.
Can the HR system interview candidates with AI?
Yes. An AI interviewer conducts structured first-round interviews by chat or voice, then transcribes and scores responses for your hiring team. People make every hiring decision. See HR and hiring software.
Can the systems work on mobile phones?
Yes. All systems are responsive in the browser, and mobile apps for Android and iOS are available for field staff, approvals, timesheets and self-service, including offline mode.
Fintech
What fintech solutions do you provide?
Payment processing, digital banking, mobile money, lending and loan management, credit scoring, financial transaction monitoring, reconciliation and settlement, RegTech, and cross-border payment solutions. See fintech platforms.
Do you have off-the-shelf software for payment companies?
Yes. Payment processing companies and payment solution providers can license our gateway, merchant management, settlement, reconciliation, billing and reporting software, branded as their own.
Do you help with compliance for cross-border payments?
Yes. Our cross-border solution includes compliance processes, screening, monitoring rules, payment tracking and regulatory reporting, alongside the software itself.
Security and data
How do you protect our data?
Data is encrypted in transit and at rest, access is role-based with multi-factor authentication, sensitive actions need a second approver, every change is logged and backups are encrypted and tested. See security and data protection.
Who owns our data?
You do. We process your data only to deliver the service, under a data processing agreement, and return or delete it when the contract ends.
Do you use our data to train AI models?
No. Your data is never used to train third-party public AI models.
Pricing and support
How is the software priced?
Ready-to-use products are priced as a subscription or licence, usually based on users, employees or transaction volume. Bespoke projects are quoted after discovery as a fixed fee or capped time and materials. Contact us for a quote.
Is training included?
Yes. Go-live training for key users is included with every implementation. Extended training programmes are available through IT training and education.
What support do you provide after go-live?
Every client has access to support by email and ticket, with response times set out in the service agreement. We also provide updates, security patches and new features.
Can we move from our current system?
Yes. We migrate data from spreadsheets and other systems, reconcile it with your team and can run in parallel before switching over.
Still have a question?
Send it through the contact form and a specialist will reply by email.